handelsbetingelser
General information:
Villavejen.com
Cv.:32 92 56 34
Svendborg Landevej 9, 5871 Frørup
Email: info@villavejen.com
Phone number: 28 73 00 30
Year of establishment: 2010
Terms of trade:
Ordering and payment:
All our prices shown on the website include Danish VAT and other taxes. The prices are current prices.
The price at the time of ordering is the applicable price for the purchase. Villavejen.com makes reservations for printing errors, price errors, VAT and tax changes, as well as sold-out items and delivery failures from our suppliers.
Order:
When you order the website you will receive an online confirmation, if you do not receive this within an hour please contact us at info@villavejen.com
When you shop with Villavejen.com, agreements are made in Danish.
Payment
We offer several possible payment methods.
The safest and most recommended payment method for all customers is to pay with a credit card. We accept the following card types: .
Visa/Dankort
Visa
Visa Electron
MasterCard
MasterCard Debit
Master
Online payment by card
When paying with an electronic payment card, the amount is only deducted when the goods have been shipped. Payment is made via a secure and encrypted SSL connection (Secure Socket Layer). This means that your card information cannot be read by third parties. When you shop with a payment card, we reserve the right to check whether the personal information provided is true. We can reduce the amount paid at any time - if, for example, a product is sold out or is not wanted anyway. However, for security reasons, we can NEVER increase the approved amount.
Delivery time:
Normally our delivery time will be between 3 and 7 business days.
We always ship orders in the order they are received.
During sales, birthdays or similar, delivery times may be longer.
Since almost all of our products are produced to order, our delivery times will vary depending on capacity.
Shipping costs
We have a fixed shipping price at www.villavejen.com .
49 kr to send a package with GLS to a parcel shop
79 kr to send a package with GLS to a private address.
We offer free shipping when you buy for more than 449 kr.
(This is shipping where the package is sent to a parcel shop)
We send all packages standardly with GLS to the parcel shop chosen by the customer.
Returns and cancellation rights
The cancellation period expires 14 days after the day you;
- a) The package is ready for pickup at the package shop.
- b) the last item is ready for collection at the parcel shop when it concerns an agreement for several different items that are ordered in one order and are delivered individually
- c) the last batch or the last part is ready for collection at a parcel shop, when it concerns an agreement for the delivery of a product consisting of several batches or parts
You must notify us within 14 days of receipt that you wish to cancel your purchase. The notification must be given by email to info@villavejen.com In your notification, you must clearly inform us that you wish to exercise your right of cancellation. You cannot cancel by simply refusing to receive the goods without also clearly notifying us of this.
Returns You must return your order to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs associated with returning the item. When returning, you are responsible for ensuring that the item is properly packaged. You bear the risk of the item from the time of delivery.
Goods excluded from the right of withdrawal
The following types of goods are exempt from the right of withdrawal:
- Delivery of goods that are manufactured to the consumer's specifications or have been given a distinct personal touch
This means that items that are produced to order, either by painting them, changing the design, changing the size or by adding a name, text, etc., cannot be canceled or returned.
Refund of the purchase amount
If you regret your purchase, you will of course get the price of the item back. In the event of a decrease in value for which you are responsible, this will be deducted from the purchase price.
If you exercise your right of withdrawal, we will refund the price of the product or products, without undue delay and in any event not later than 14 days from the date on which we have received notification of your decision to withdraw from this contract.
We do not refund shipping costs when returning goods, and we do not return the money paid for postage.
We will make such a refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.
If you regret your purchase, the item must be sent to:
Villavejen.com
Attn: Alex Vogn
Svendborg Country Road 9
5871 Frorup
Please note: We do not accept packages sent by cash on delivery or to parcel shops.
You can also cancel your purchase by giving a clear notice and delivering it in person to the above address.
What should I send back? You must enclose a copy of the order confirmation/invoice or the messages in which you ordered the item.
Please note!! We do not receive packages sent by cash on delivery and all return packages must be sent directly to our address, we do not drive around to parcel shops and pick up packages there.
If there is something wrong with the product (right of complaint)
The Danish Sales Act's defect rules may apply to purchases of goods. When you shop at www.villavejen.com, you naturally have a 24-month right of complaint. This means that you can either have the goods repaired, exchanged, your money back or a discount on the price, depending on the specific situation.
It is of course a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other harmful behavior. How quickly should I complain? You must complain within a “reasonable time” after you have discovered the defect in the product. If you complain within two months after the defect is discovered, the complaint will always be timely. If the complaint is justified, we will of course refund your (reasonable) shipping costs.
The item is sent to:
Villavejen.com
Attn: Alex Vogn
Svendborg Country Road 9
5871 Frorup
We need the following information when you send the item to us:
When returning the item, please state the problem in as much detail as possible.
Please note: We do not accept packages sent by cash on delivery or packages sent to a parcel shop.
Remember that the item must always be returned in proper packaging, and remember to get a receipt for shipping so that we can refund your shipping costs.
What do we do with your personal information (personal data policy)
In order for you to enter into an agreement with us, we need the following information:
Name
Address
Telephone number
Email address
We register your personal information for the purpose of being able to deliver the goods to you.
The personal data is registered with Villavejen and stored for five years, after which the information is deleted. When personal data is collected via our website, we ensure that it always happens with your express consent, so that you are informed about exactly what information is collected and why. The director of Villavejen has access to the information registered about you. The data controller at www.villavejen.com is director Alex Vogn. We do not store customer information encrypted. We do not transmit customer information encrypted.
Information provided to www.villavejen.com is not disclosed or sold in any way to third parties, and we do not register any sensitive personal information.
As a registered user at www.villavejen.com , you always have the right to object to the registration. You also have the right to access the information that is registered about you. You have these rights under the Danish Personal Data Act and inquiries in this regard should be directed to Villavejen via e-mail info@villavejen.com.
Access to complaints
If you want to complain about your purchase, please contact us at info@villavejen.com - please write "COMPLAINT" in the header of your email.
If we are unable to find a solution, you can file a complaint with the relevant boards in the area, provided that the conditions for this are met.
Cookies
At www.Villavejen.com cookies are used for the purpose of optimizing the website and its functionality, and thus making the visit as easy as possible for you.
You can delete cookies from your computer at any time, how depends on your browser.